FAQs

Are you looking to cancel or make changes to your order?

Please email hi@hi@itsorganichoney.com with your order number and one of the following subject lines so we can help you as soon as possible!

To cancel your order: Please email with the subject line “CANCEL”
To edit your order: Please email with the subject line “EDIT ORDER”.

We will always do our best to help, however, we cannot guarantee any changes once your order has been placed and cannot make any changes once your order has been shipped.

I’m a brand interested in a partnership, who do I email?

We’re always looking for new brands to partner with. Please send us an email to hi@itsorganichoney.com with information about your brand to explore opportunities.

I’m a store interested in carrying your products, who do I email?

Great. Please send us an email to hi@itsorganichoney.com with information about your store to explore opportunities.

Where are your products made?

As our products hold the esteemed certification for organic quality, we maintain strict oversight over our production processes and ingredients. The AIAB, Italy’s premier certification agency for organic cosmetics, continuously monitors and evaluates our production practices and ingredients as well as the packaging to ensure compliance with their stringent standards.

Where do you ship?

We currently ship to these countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

For more information, please read our Shipping Policy.

What should I do if I received the wrong product?

If you receive a product different from what you ordered, we’re so sorry about that! Please contact us at hi@itsorganichoney.com and we’ll be sure to get you the products you ordered!

What forms of payment do you accept?

We accept Visa, MasterCard, Paypal and many other local payment options.